Shipping policy
How much does shipping cost?
Please see below. FREE SHIPPING on orders over $100
How fast is your U.S. shipping?
Most of our orders are shipped within 2 business days of purchase from our sunny San Luis Obispo warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 1-3 business days of its ship date , or 7-10 days if you are located in Hawaii or Alaska. If you need your item(s) sooner and are within the U.S., please reach out to customer support for another shipping option. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Any additional shipping costs are nonrefundable.
We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery yet.
| Method | Cost | Expected Arrival |
|---|---|---|
|
USPS Priority Mail |
$9.45-$16.10 |
1-3 days (Continental US) 7-10 days (Hawaii and Alaska) |
Do you offer overnight shipping?
Not yet! But please email us regarding your order and we can try to accommodate you.
Do you ship to PO boxes?
We ship to PO boxes, military APO, FPO and DPO destinations. Please select the PO Box checkbox in the Address section during checkout.
Do you ship to international PO boxes?
Sorry, we can’t ship to international PO boxes yet. If you entered an international PO box as your delivery address we will reach out to get an alternative address which may delay your delivery.
How much does international shipping cost?
$25-$50
Are taxes and duties included in my order total?
Deliveries to some countries are shipped on a DDP (Delivered Duty Paid) basis, which means you will not have to pay these fees separately when your order arrives. No surprises! Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase, and are added to your order total in the shopping cart. Duties and taxes are nonrefundable. If you have any other questions around duties and taxes, let Customer Love know.
This charge is determined by your local customs authority and includes:
- The Sales Tax applied by your country for purchases from the U.S. and
- Duties charged for processing by your country.